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What should a small business website include?

Fewer pages than most people think: what you do, what it costs, proof you do it well, and one clear way to reach you. Everything should work on a phone first, because that is where most customers will see it.

The pages most businesses need

For most local businesses, about five pages cover it:

  • Home: what you do, who for, and where, in the first screen.
  • Services: each one named, with a price or a starting price.
  • Work or gallery: real photos of real jobs.
  • About: who is behind the business, with a real photo if you are comfortable.
  • Contact: phone, email or a short form, your town and your hours.

What customers look for first

People land on a business website with one or two questions. Do you do the thing they need? Roughly what does it cost? Are you near them? How do they reach you?

Answer those without making anyone scroll or hunt. A phone number you can tap, prices in plain view and the towns you serve do more than any slogan.

Built for the phone first

Most visits come from a phone, so the site should be designed for one, not shrunk down to fit:

Beauty by Francesca on a phone: a service with its price, and a call and book bar that stays in reach the whole way down. Read the case study for Beauty by Francesca
  • Text readable without zooming.
  • A call or book button that stays in reach.
  • Pages that load quickly on cellular data.
  • Forms short enough to fill in with a thumb.

What to leave out

Long welcome paragraphs, stock photos of smiling strangers, sliders that rotate before anyone reads them, and pages that exist only because other sites have them. Every page should answer a question a customer actually asks.

The parts nobody sees

Some of the most important work is invisible: a page title and description for each page so it shows well on Google, your business name, phone and town written the same way everywhere, a secure connection, and the domain and logins in your name.

At TigerPoint a business website starts from $499, with all of this included. The cost guide shows what moves the price.

Questions, answered.

Do I need a blog?

Not to start. A few short guides that answer what your customers really ask are worth more than a blog that stops after three posts.

Should I put prices on my website?

Where you can, yes, even as starting prices. Customers who see a price first and still get in touch are ready to talk; hiding it mostly costs you the ones who leave without asking.

How many pages should a small business website have?

Usually about five. More pages help only when each one answers a different question, such as one page per main service or per area you serve.

Start with the plan.

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