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Privacy policy

Short version: we use what you send us to answer your request and to do the work you hire us for. We do not sell it, and you can ask us to delete it by email at any time.

Last updated on September 24, 2026.

Who we are

TigerPoint Technologies is a small studio that designs and builds web apps, websites, Shopify stores, and mobile apps, and offers four productized AI tools: a website chatbot, an AI phone receptionist, a private AI chatbot, and an AI content engine. The public-facing brand name is TigerPoint Technologies. The legal entity for contracts and records is TigerPoint Technologies LLC.

We do not publish a street address. You can reach us by email at hello@tigerpointtech.com, or call or text 516-515-0011.

What we collect through the contact form

When you request a plan through our contact form, you send us your name, email, company (optional), budget range, the service you are interested in, your timeline, a project description, what success would look like for you, and any files you choose to attach.

Here is exactly what happens to a submission:

  • Cloudflare Turnstile checks that the submission comes from a person, not a bot.
  • Your request is assigned a ticket number and emailed to us through Resend, our email delivery provider. You receive a confirmation email with the same ticket number.
  • If you attach files, Cloudflare Turnstile runs its check when you choose the first file, and each file is uploaded to private storage on Cloudflare (R2) as soon as you choose it, even if you do not send the form. To limit abuse we keep upload records (your IP address, or for IPv6 its network prefix, the time and the file size); they are deleted after 24 hours. The email we receive with your request links to them; the links are private to our inbox, but anyone holding one could open the file until it expires 30 days later. The confirmation email does not include them. Files are deleted automatically about 30 days after upload.
  • A record of the submission is stored in a Cloudflare D1 database. That record includes what you typed into the form (not your files), the ticket number, the time of submission, and the IP address and browser identifier of the request.
  • To prevent abuse, we rate-limit submissions by IP address. Those rate-limit records are deleted after 24 hours.

We use this information to reply to you and to prepare the written plan you asked for. Nothing else.

What we handle during client projects

If you hire us, the materials we handle depend on the project. For web apps, websites, Shopify stores, and mobile apps, that typically means the content, documents, designs, and product data you share with us, along with access you choose to grant to accounts you own, such as a Shopify store, a hosting account, or an app store listing.

We use these materials only to deliver the work defined in your signed scope. Access is limited to the people doing the work.

Data handled by our AI products

Three of our offerings involve ongoing data handling once they are set up for you:

  • Website chatbot. Chat transcripts from your site and the lead details visitors choose to leave.
  • AI phone receptionist. Caller name, callback contact, issue type, call details, and any call transcript or notes the configured system creates.
  • Private AI chatbot. The company SOPs, policy documents, and approved internal sources you want the assistant to reference.

In each case the data belongs to your business and is processed to run the product you hired us to set up. We do not use it for anything else, and we do not build a profile to sell to anyone.

Analytics

This site uses four analytics tools. Cloudflare Web Analytics is injected automatically by Cloudflare at the network edge, uses no cookies, and gives us aggregate page-level measurements, such as which pages are visited and how they perform.

We also use Microsoft Clarity, which records anonymized session replays and heatmaps so we can see how visitors move through the site and fix what confuses them. Clarity sets cookies and captures on-page behavior like clicks and scrolling. It masks the text you type into forms by default, so it does not capture what you enter. You can block it with any standard tracker blocker, and you can email us to ask for deletion.

We also use Google Analytics to understand how many people visit, which pages they read, and where they come from. It sets cookies and does not capture the content of your form submissions. You can block it with any standard tracker blocker or Google's opt-out tools.

We also use the Meta Pixel so we can tell which Facebook and Instagram posts bring people to the site and measure whether they reach us. It sets cookies and reports page views and a lead event when you submit the contact form. It does not capture the content of your submission. You can block it with any standard tracker blocker, and you can adjust ad settings in your Facebook or Instagram account.

Some links we share on social media go through a short tigerpointtech.com/go/ address. When you tap one, we record the time, the approximate location Cloudflare provides (country, region, and city), your device type and operating system, which app opened the link, and the referring site, then send you on to the page. We do not store your IP address. A one-way code that resets every day lets us count repeat taps once without identifying you.

Who else touches your data

These service providers process data on our behalf: Cloudflare (hosting, bot verification, database, file storage, and analytics), Microsoft (Clarity session analytics), Google (Analytics), Meta (Pixel), and Resend (email delivery). We do not sell your data, share it with advertisers, or use it to build marketing profiles.

Retention and removal

We keep intake details for as long as we need them to respond to you and to run any engagement that follows, then remove what we no longer need. Rate-limit records are deleted after 24 hours, as described above. Files you attach are deleted from storage automatically about 30 days after upload. The email we receive with your request also stays in our mailbox with links to your files; those links stop working after 30 days.

To ask us to delete your intake details or the files you attached, or to ask any question about this policy, email hello@tigerpointtech.com and include your name, your email address, and roughly when you submitted.

Changes to this policy

We update this page when our services or practices change. The date at the top tells you when it was last revised.

Read the terms of service